Weβre Here to Help.
Have an inquiry regarding batch processing, private channel links, premium subscription billing, or security? Connect with our dedicated support team.
Telegram Channels
Fastest for service status, community discussions, and instant companion bot access.
Official Email Desk
Ideal for account issues, premium plan upgrades, and billing inquiries.
Abuse & DMCA Desk
Dedicated channel for intellectual property rights holders and abuse reports.
Send Us a Message
Fill out the form below and an engineer will reply directly to your email.
Instant Solutions to Common Questions
Before submitting a ticket, check if your answer is already right here:
Why does my link expire in 2 hours?βΌ
For your privacy and server performance, direct streaming URLs expire after 120 minutes. If your download is interrupted, simply re-paste the link to generate a fresh connection.
How do I save from private channels?βΌ
You can use our official companion bot (@SaveRestrictedContentReBot) on Telegram, or authenticate your web session in the Dashboard to access channels your account is a member of.
Can I download files up to 4 GB?βΌ
Yes! Files up to 4 GB (Telegram Premium uploads) are supported with high concurrency on our Premium tiers and companion bot.
What is your refund guarantee?βΌ
We offer a full 100% money-back guarantee within 48 hours if our service cannot process supported links that you have legitimate access to.